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Re: Event: Got burnt - a lesson learnt

: Recently I purchased a vintage watch from wolvesofwatchstreet.

: questions was asked and replied as expected and service was great
: until i discovered that the watch has not been serviced for over
: 5 years (determined by a local watchmaker with over 50 years of
: experience in the brand), which was indicated it was only
: serviced last year.

: its either them or their watchmaker who is at fault.

: however, they did offer to service the watch and postal cost which
: i declined. as the watch is already with my watchmaker and im a
: international customer.

: they refused the compensate for the additional service costs which
: now im incurring.

: a lesson learnt. just beware of these guys they dont check the
: service of their watches or their watchmaker does not service
: watches in the right manner.

Hi Anca,

I believe we have been fair enough for you to provide a 3 days no questions asked return policy. I believe you could have actually brought the watch to your local watchmaker for an inspection within that 3 days and return it if you are not happy with it. You yourself replied after 3 days saying that you are happy and won't be returning it to us. Fast forward to 3 days ago you replied by quoting that the watch hasn't been serviced by your watchmaker and upon discussing we decided to cover the servicing costs should you ship the watch back to us.

However, you threatened that we reimburse you the service costs of $500 or else you will bring this matter up. FYI, we do disclose our products and stand behind our sold products as well as our return policy. In this case, we have given you 3 days inspection period and yet still decided to go the additional mile to provide a service for you even after the inspection period since you insisted the watch hasn't been serviced. I believe that is a fair move for the both of us but you refused our offer and threatened us instead.

I'll leave it to the audiences to be the judge of this case.


Wolves Of Watchstreet

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