It seems a harsh line of treatment from TAG.
A possible way to counter it in future could be to have the parts you are going to have replaced removed from the watch before it goes to TAG for service.
They cant take what they dont receive !
Sorry to hear it Andy.
Cheers - Darren
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-
-
-
-: Guys,
: Just a warning.
: Without dwelling too much on the details, after a few rounds of
: emails I'm getting nowhere.
: Seems TAG have changed their policy and no longer return replaced
: parts.
: (pushers, hands, bezel, crown)
: See below mail.
: AndyO...
:
: -----------------------------------------------------------------------
: Reference is made to your below exchange of e-mails that was
: brought to our attention by our Subsidiary LVMH UK. We have
: learnt your surprise regarding the exchanged parts of your
: repaired watch not being returned.
: You will please find our explanations hereafter.

: We would like to herewith confirm that we are indeed unable to
: return your old components as we follow a recycling process for
: exchanged spare-parts.

: We do regret not being in a position to grant your request and
: kindly ask for your understanding.

: Yours sincerely,

: ***********
: Customer Service Administration Assistant

: TAG Heuer - Customer Service
: Branch of LVMH Swiss Manufactures SA
: Tel +41 (0)32 919 8060
: Fax +41 (0)32 919 9060
:
: -----------------------------------------------------------------------