I wonder if its one of those occasions that now we are aware we have to take the rough with the smooth, i've heard some people get new dial, cases, etc replaced unexpectedly, which is clearly a major bonus. Let me say upfront that i have never sent anything to TH, id rather use Nic or Abel...

However it does beg the question...can they not remake some of these old parts? If they cannot and the parts are being "overhauled" then its another clear indicator that buying a beater and sending it away for restoration, may no longer be possible the further down the line we get...

Either way, great "heads up" Andy.

Rich
www.heuermonaco.co.uk

: Yeah Darren,
: I'd agree with that advice.
: I don't know whether they'd undertake the work though.
: By 'recycling' my guess is that they're cleaning up old parts and
: re-using them.

: Message to anyone sending their vintage Heuer back to HQ is be
: clear as to your expectations and what they're going to do,
: which by the way, doesn't seem to be negotiable.

: For example say you just need a bezel insert.
: They have original bezels but they won't sell them to you directly.
: They won't swap a bezel without doing a service.
: They won't do a service without replacing the pushers, hands, crown
: and glass.
: All pretty logical and understandable I guess and covers them in
: case of anything going wrong.

: From initial emails I was under the impression that my original
: parts were being binned and found that weird as I'd only
: recently replaced my pushers with NOS ones.
: I'm not sure how I feel about the fact they now appear to be
: re-using them.
: As far as I was concerned, the parts belong to me and returning the
: originals also proves they've been replaced.
: There was never any mention of these being 'exchange' items.
: I'm still thinking about this one.

: Incidentally, don't get me wrong here - I'm really pleased with the
: work as they did a fantastic job and the watch in question is
: looking and running as new.
: AndyO...

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