Sorry to hear this Jürgen. I don't know who the seller is, but I have an idea.
If I'm right, I think it's a real shame that they behave like this - there is no need.
Especially when my overall experience of people involved within the world of Heuers is of some of the nicest, genuine, generous and helpful I know.

I hope you fond what you are looking for, and wish you the very best.

Stewart
- Heuerville