Hi Zach

Sent you information
Juerg
http://www.artomatique.net/service--repair.html

: Hi guys, long-time lurker here.

: I got some disappointing news from Tag Heuer Customer Service about
: my vintage Carrera today, and I'm in search of a great repair
: shop (preferably in the NY area) that has the ability to repair
: it.

: 3 months ago, I decided to get my ~1964 Carrera Heuer Dato 45 fixed
: (I believe that's the exact model, guides differ). I had cracked
: the crystal in two, and the hands were beginning to corrode. I
: dropped it off at the 5th Avenue Tag Heuer store here in NYC,
: who began the process of shipping the watch back to Switzerland
: (at my expense) so the guys at the Heuer factory could have a
: look at it. They said that either NOS or new parts would be
: available, or they'd help me find them.

: I was first suspicious when the folks at the US-based repair center
: wouldn't insure the watch for over $500, nor enter the serial
: number in the proper space on the estimate form. "We don't
: do that for watches of this type," they told me. After some
: back-and-forth, I was able to confirm the S/N over email with
: them, which was assurance enough that we were all talking about
: the same timepiece, so I approved the shipping estimate.

: After waiting for 2 months, they sent me a terse repair quote:
: "The required spare parts to service your timepiece to
: factory specifications are no longer available from the
: manufacturer. Watch will be returned." OK, understandable.

: I called Heuer to see if they could shed some light on things. A
: customer service rep in New Jersey (the only person you can
: actually speak with) told me they had no further information
: about what they found when they took the watch apart (if they
: did so at all), and wouldn't help further.

: So despite my watch taking a trip back to its factory and back, I
: have no more information regarding its condition. Thanks, Heuer.
: Utterly useless. If you're thinking about sending your timepiece
: to them, that's the level of customer service you can expect.

: As for the Carrera, it needs a crystal (easy), a bezel and hands
: (hard), and some attention to the movement, which hasn't been
: serviced in many years.

: Anyone have a reputable vintage Heuer expert that you'd recommend?

: Thanks so much.

: Zach