Sadly I have to confirm. Havn't met her in person, but wrote with a guy at the Vintage department. I had the feeling that my questions bugged him and he just wanted to give my standard answers. The price policy is instransparent, I have no idea what costs are waitung for me, not even a span.
Conclusio is, I will try to ressource parts myself and won't try their service. Omega can be a positive example to orient on.

Nico

: I have not had the pleasure of meeting Catherine however I have
: heard she is a nice lady however TAG Heuer have not improved in
: the art of vintage servicing despite their sterling PR work to
: this end. I know this first hand and from others who have sent
: watches to them in the past 6 months. I also hear they have
: employed someone to collate their vintage archive but have heard
: from people who have seen this output that it is actually really
: quite poor.

: Many members of our community have met Catherine Eberle-Devaux,

: :