It's odd that you can see the remains of the numbers, as opposed to not seeing any markings at all. This tells us that the numbers were once there, but somehow they have faded away. Odd.

I have no good explanation as to what happened to the numbers. If you instructed Heuer / Pro Time not to polish the case, then we have to expect that they followed this instruction.

In terms of the insurance company -- surely you can convince them that not every valuable item has a serial number. A diamond ring or wedding band, for example? It seems like if they have detailed photos of the watch, they should be willing to cover it on your policy.

Jeff

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: Jeff, Looks like mine has been polished out. Marks are barely
: visible but can't be read. Funny because I've owned it since new
: and it was serviced by Heuer (Hans at Pro Time) a few times, but
: case never polished. Is it in any other location? My insurance
: company is insisting.

: Jerry

: Here is the location . . .

: :

: :