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: They should honor the terms of their extended
: warranty to you. That means that if they
: cannot do the work themselves it is THEIR
: responsibility to pay and handle having
: someone else do the work. They should send
: your watch to a repair shop that is still
: authorized by Omega and cover the expense.
: It should NOT be your problem that they can no
: longer handle the repair in-house. Their
: warranty is a binding agreement that they
: WILL handle covered repairs for the
: specified time period--it holds no matter
: how inconvenient it becomes for them to
: fulfill their end of the contract.
Actually, if you can wait about six months, I would recommend you do so. I have been a fairly faithful customer of La Swiss since they opened 14 years ago, and have been advised by a long-time employee as to what happened:
Essentially, the owner of La Swiss is in a fight with the Swatch Group over licensing. Specifically, the Swatch Group has given European Jeweller (a direct competitor in Toronto) a license to sell Omegas. This did not go over well with La Swiss, and in retaliation the owner has decided to pull all Swatch Group merchandise (Omegas, Movados, Swatches). But I've been told that in about six months, when cooler heads prevail, the Omegas -- and their servicing -- will return to La Swiss.
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