zOwie Omega Discussion Forum

It's a shame you pay extra for a real Omega warrentee then they perform a poor job of repairing the watch.This is partly why I decided to buy grey market since I can put scratches on the watch myself by just wearing it without Omegas help.:-)
I do hope they do make good and take proper care of you.You expect this type of treatment from Timex,not a brand like Omega.They make fantastic timepieces,they just need to practice better care and handling on the service end.
Please do keep us posted.I'm sure they will do right by you.
: I received my watch back today from Omega and
: they replaced the marred case back and
: touched up the tool marked bezel (even
: though the invoice says they replaced it,
: one of the original marks is still there).
: The scratches on the band weren’t touched
: and remain in all their infamy.

: And now for the bad part. There are now marks
: on the watch “horns” from removing the
: spring loaded pins that hold the watch band
: on. These marks are on each and every one of
: the horns. Very sloppy workmanship indeed...
: makes me wonder how good a job is done on a
: movement cleaning and repair.

: I just don’t get it. The service manager had to
: have known how picky I was in regards to
: what he called “handling marks” but still
: returned my watch with new scratches. My
: next step is to email my contact in
: Switzerland and relate my complete lack of
: trust with their service organization here
: in the US. Swatch obviously must treat their
: high end Omega line with the same regard as
: their lower end Swatch watches.

: Now I’m in a total quandary: Who do I send my
: wife’s ladies Seamaster to when it needs a
: battery replacement. This whole incident has
: been very unpleasant and has me wondering
: why I spent the money on a fine piece of
: jewelry only to have it ruined by the people
: I entrusted to keep it in tip top shape.

: I’ll post updates on this situation.

: jc