zOwie Omega Discussion Forum

I have purchased 2 of my first OMEGAs in last few months. both of them, turned out to be defective when i bought from authorized dealers. that was not a good experience at all, but i am sure that i was just "unlucky" since i hear lot of great things about their products here.

i had one of the watches replaced with a new one and the new watch works great now. but as it took me a while to find out that the other watch was not working right, i turned the watch in to Switzerland for a repair as i heard a lot of good things about them.
the watch came back fixed, but with few other cosmetic problems and very bad accuracy.
i have contacted OMEGA, and this very helpful lady from OMEGA recommended me to talk to another gentlman from SG USA in PA. i turned the watch in, and came back with the problem fixed, but yet again, with few other new problems.

as those 2 who had been helping me are very very nice people and gave me some free stuff that they usually don't give out, i am still very disappointed with their service quality. they can give me all the new parts and freebies to make me happy, but i am still not confident with their service work and now i am afraid to turn my watch in to them for a service. it looks like my new watch age 5 years every time i turn my watch in for something.
i do not want to mention any of their names or what the problems were as i don't want people to have same complaints and expect same free stuff that i have received from OMEGA. but it was very generous of them for doing what they did for me.

i have had my other watches from other companies and had them serviced and never had those problems. i have paid lot of money for the new OMEGA, and it spent more time at their service center and on the road than on my wrist.

now, am i that unlucky? both of my watches were defective. and now everytime i turn my watch in for a repair, it comes back with other problems (minor, but many). what i mentioned below, about the crystal not fit all the way, i am not even counting that as a problem.

please share your good experiences to gain my confidence again to buy another OMEGA as i am interested in another watch! or if you had similar experiences, let me know.

thank you all!