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Seems Omega doesn't want our business sometimes...

In Response To: Bad Service Update ()

With all the bad "rep" about quality control at the Lancaster Omega service center......it totally amazes me that ANY Omega owner still uses them!

Fact is......find a local factory trained watchmaker with a good "rep" and use them for basic service.....and save the major "vintage" basket cases for Bienne service.

I use a local jeweler who just happens to be a long time Rolex dealer WITH a factory trained Rolex watchmaker on staff. I've had several of my 1960's 18k cased Omega Constellations cleaned and hand oiled.....some getting a new Omega crown or crystal, and the watches have all run like champs!

Cost......basic cleaning with new gaskets was about $100.........crystal and crown extra but reasonable. Freeks me out that I've YET to find any authorised Omega dealer with an in house factory trained Omega watchmaker on staff! Why? Is there NO Omega dealership with the foresite to see what a draw that can be to his business. WHY should all Omega owners have to go to Bienne to get qualified "factory" service?

.......for these reasons i only buy vintage 18k Omega Constellations with cal. 561 and cal. 564 movements. High quality and super reasonable in today's marketplace. For 1K you get a great 18k watch WITH a complete overhaul. Since we're on our own....it seems with Omega.......why not act like it and support ANY quality conscience local watchmaker dying to get our business!.....

......Omega certainly doesn't seem to want it!

==================================================
: Omega Lancaster has devalued my propery and
: Omega doesn't want to make amends. They do
: not stand by their product. My next step
: will be to contact the Pennsylvania States
: Attorney's office regarding this issue.

: This dude talks about "exceptional
: solutions". That would be a refund.
: Even if they gave me a new watch after this
: experience I would never wear it. But, kind
: of hard to sell a new watch that has been
: poorly refinished due to the negligence of
: Lancaster.

: Here is the email I got last week: Dear Mr. C,

: Thank you for your message.

: We have taken note that you will send your
: watch back to the personal attention of Mr.
: Lehmann who, upon receipt, will examine your
: timepiece and will find an exceptional
: solution for you.

: However, we thank you for your comprehension
: that a refund cannot be arranged by OMEGA
: and our Affiliate and Customer Service
: Swatch Group US, Lancaster.

: We are confident that Mr. Lehmann will restore
: your confidence in OMEGA.
: Kind regards,

: Erich Buess.