zOwie Omega Discussion Forum

: Hello,

: My SMP needs replacement of the bezel insert
: and the bezel springs, and I have decided
: that it is best for me to ship it to Bienne
: to undergo the full servicing. Before I ship
: it, should I contact Omega or just ship it
: to them?

: Can someone please provide me with the
: following information: The address of the
: repair facility
: If I should pay them before shipping it off or
: after?

: My watch is a gray-market watch, but I am
: willing to pay the full repair costs. Will
: they refuse my watch if I send it to them?

: Thanks for all your help,

: Matt

I have a watch in need of repair that I'm going to send in also. So I contacted Omega and here's there response:

We thank you for your message regarding your Omega Speedmaster watch, which needs to be repaired.

We shall gladly take care of your watch and suggest that you send it to our Customer Service in Bienne at the following address:

OMEGA Ltd
Customer Service
Rue Staempfli 96
2500 Bienne 4
Switzerland

Phone: 032 / 343 9561
Fax: 032 / 343 9855

The parcel should be sent by registered and insured mail, together with a "certificate of registration" form no CF 4455, which can be obtained
at any Customs Office, to avoid difficulties upon the re-importation to your country.
Please make sure that your parcel is clearly marked "watch for repair/customs clearing by receiver in Bienne, Switzerland".

Upon receipt of your watch, our technicians will examine it very closely and we shall submit you our report with all relevant details (such as costs, payment, time length of the repair etc.).

Please be assured that we shall accord special attention to your Omega watch.

Awaiting your consignment we remain, with kind regards,

OMEGA Ltd.
Customer Service
Christine Buess

Internet: www.omegawatches.com