zOwie Omega Discussion Forum

: Yesterday,I was browsing ebay and noticed some
: merchants sells the Omega brand new watch
: with attractive prices.

: It supposed to come with relevant papers. I
: live in Singapore and can get access to
: Omega agent easily.

: If the warranty for the watces are
: International, surely I can approach the
: agents here for warranty ,right ?

: The merchants offered 120 days warranty of
: their own. That really baffles me.

If you are buying from a private seller who bought the watch from an authorized Omega retailer, then, yes, the warranty if valid for two years from the date of ORIGINAL purchase anywhere in the world (3 years from date of purchase for co-axial models). This means it is valid for 2-3 years from the date the seller originally bought the watch, and it is valid at any authorized Omega service center anywhere in the world.

However, sellers on ebay are NOT authorized Omega retailers. Omega retailers are prohibited from selling watches over the internet. Ebay merchants sell gray market watches or used watches only. Gray market watches do not come with a factory warranty, though many come with warranties from the gray market dealer. This means that if the watch breaks, you must send it back to them and they can let whoever they damn well please work on your watch. Maybe this person can fix it, maybe he can't. It's a gamble you take when you don't buy from an authorized retailer.

The ONLY WAY to get the Omega factory warranty is to buy the watch from an authorized retailer or from a private seller who bought the watch from an authorized retailer. Be very careful when buying on ebay from gray market dealers, as they can often mislead you into thinking you are buying from an authorized retailer.