| Informational Websites | ChronoMaddox -- the legacy of Chuck Maddox | OnTheDash -- vintage Heuer website | Zowie -- Omega information |
| Discussion Forums | ChronoMaddox Forum | Heuer Forum | Omega Forum |
| Counterfeit Watchers | ChronoTools Forum | ChronoTrader Forum |
|
|
The largest independent, non-commercial, consumer-oriented resource on the Internet for owners, collectors and enthusiasts of fine wristwatches. Online since 1998. | |||||||
|
||||||||
|
||||||||
Feel free to discuss pricing and specific dealers. But 'for sale' postings, commercial solicitation and ads are not allowed. Full archive of all messages is accessible through options in the Search and Preferences features. Privacy, policies and administrivia are covered in the Terms of Use.
| For the answer to the NUMBER #1 most frequently asked question here--for details or value of a specific older Omega watch you have--go to: Tell Me About My Omega. | Learn more about How To Include Photos and HTML In Your Postings. | To contact someone with a question not relevant to other readers of the forum, please click on their email address and contact them privately. |
My feelings on the Swatch Group US aren't that great, either. I sent an Omega in for warranty repair once. I got the watch back within about 4 weeks, but they shipped it back without my box or warranty cards. I called them and they said they located everything in their warehouse, but when they overnighted it to me the warranty cards were still missing. I called yet again and this time they found the warranty cards in another envelope and had to send them back to me AGAIN.
The worst part, though, is that while the problem was corrected (defective crown), the watch came back keeping far worse time than it did before it went in. Rather than send it back I just let my own watchmaker regulate it to get it back to normal (at my $25 cost). So, yes, they fixed the problem, but they created another one in the process. Overall I guess I'd have to give them a poor grade on both the customer service end as well as on the repair job.
I may very well heed Keith's advice and send my watches back to Switzerland for service in the future. I thought I'd give Omega USA a chance, but their work was sub-par for such an expensive watch.
| Chronocentric and zOwie site design and contents (c) Copyright 1998-2005, Derek Ziglar; Copyright 2005-2008, Jeffrey M. Stein. All rights reserved. Use of this web site constitutes acceptance of the terms of use. | CONTACT | TERMS OF USE | TRANSLATE |