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Opened July 1999, zOwie is the Internet's first and longest running discussion forum dedicated to Omega brand watches.

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Re: SMP 300 - Crown fell off
In Response To: SMP 300 - Crown fell off ()

: Hi guys,

: today the crown of my SMP 300 fell off after
: winding the watch.
: I adjusted the time like every day and locked
: the crown with screwing it to the case.
: 2 Minuts after that i was walking through my
: living room, hearing something hitting the
: ground.
: Searching after the thing that felt down, i
: found the crown of my SMP that i just bought
: 3 weeks ago.

: I donīt know how this could happen, i am very
: dissatisfied.

: Hereīs a picture of the disaster, i will bring
: the watch to my Omega dealer tomorrow to see
: what they have to say about that.
: I really hope that this will be covered by
: waranty.

: Here is a picture of the mess:
: http://img376.imageshack.us/my.php?image=dsc19860tz.jpg

I agree with everything Joey said. And, yes, a crown that falls off on a 3-week old watch would certainly be covered under warranty. However, you have every right in the world to demand that your dealer simply give you a new watch as a replacement. He can easily send the watch back to Omega as defective goods and get full credit for it, so there is no reason for you to be without a watch while it is being repaired by Omega. DO NOT let him tell you it has to be sent back. We're taling about a 3 week old watch here - a simple swap for a new one is not unreasonable at all.

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