zOwie Omega Discussion Forum

Hi all,

i´m back from my AD...
So let me tell you what happened in short form:

me: hello, i´ve got an complaint about the watch i bought from you.
AD clerk: let´s see how we can help you.
me: the crown broke from my brand new omega.
AD clerk: jesus! i´ve never seen something like that.
me: mine either
AD clerk: We have to send the watch to Omega.
me: bad idea, i want a new one or my money back.
AD clerk: i have to ask my boss.
me: please do so.
AD clerk (comming back after speaking to boss:
We can´t give you a new one, because your watch has traces of usage on it and Omega won´t give us a credit item for a used watch.
me: give me my money back.
AD clerk: i can´t because the watch has allready been used.
me: §$%&§&§§!!!!
AD clerk: please sir, don´t fluster. we will give you an lend-watch for the time your watch is at Omega.
me: let´s see...(exepting a equivalent watch for my SMP)
AD clerk comming back with some old, crappy (sorry collectors) Omega watch from the 70´s full of scratches.
me: are you kidding me?
AD clerk: No sir.

--break--

after that we argued over 15minutes, the clerk didn´t wanted to give me an new watch neither the manager wanted to.
so all i could do in this situation is let them send the watch back to Omega...
Unfortunaly german civil laws (i´m from germany) give them the right to behave like this, but this has nothing to do with customer service at all.

I´m really thinking about selling the watch after repair and buy something else from another brand, im so disappointed from Omega and my AD....