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Re: Not At All...

In Response To: Re: Not At All... ()

: I also find it strange that a new watch would
: need a full overhaul in such a short period
: of ownership. My watch, with regulation at
: night, averages less than + 1 second per
: day. I am very pleased with its accuracy.
: The only problem has been what I described
: above. Now, it is running just fine and I'm
: wondering whether it is a quirk or
: something. It has never stopped running when
: fully wound or worn continuously. Just those
: two widely separated instances My AD in
: Northern VA (BBB) wanted to send it to an
: independent repair shop in Rhode Island to
: get it checked out. I love the clam chowder
: and crazy local politics there, but it's no
: place for my SMP.

I didn't have a problem with a complete overhaul because it results in my having a watch with all new parts and new lubricants, and one that has been re-tested to make sure it ran within COSC specs before leaving the service facility. Granted, perhaps they could have taken the time to find a specific part or parts that was causing the damage, but giving the whole watch a thorough examination at no cost to me seemed like an acceptable procedure. It also definitely fixed the problem.

Besides, you get a 2-year warranty on any work performed by Omega, so it's like getting a new watch with a new warranty when it comes back. It also gives you more time before you'll have to pay out of pocket for a routine servicing, since that 5 year average starts when the watch comes back from the service center. I saw it as a win-win situation.

: I read an earlier post about the West Coast
: Omega Service Center. Would this be
: comparable to sending it to HQ? If so, it
: most likely take less time to repair.

As long as the service center has a good reputation and can obtain parts easily, then you should get the same service you would get by sending it to Omega's US headquarters in NJ (maybe better).