zOwie Omega Discussion Forum

Opened July 1999, zOwie is the Internet's first and longest running discussion forum dedicated to Omega brand watches.

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Inexcusable...

In Response To: I thought it was over...I thought wrong ()

: This is UNREAL!

: I got my Omega back from authenticwatches today
: and guess what... The bezel is just as loose
: as it was when I sent it to them 8 weeks ago
: and $40 shipping and $95 repair costs later.
: This is just crazy! I can easily rotate the
: bezel of my SMP with my pinky finger.

: I called and they assured me that if I shipped
: it overnight to them they would have it back
: ASAP. I raised as much cain as I know how
: and apparently they are used to it. I got
: the monotone vanilla responses that you
: would expect. LOL. This is from a company
: who sold me a model number that does not
: exist, kept my watch for 2 months to fix a
: loose bezel, did not fix it or even test it
: before sending it back and constantly
: mislead customers with their 'authentic'
: image and good feedback. What a sham. I am
: considering buying a strap or something from
: them on ebay just to get an opportunity to
: share a real and honest experience with them
: as my NEGATIVE feedback. This should be a
: warning to anyone thinking of buying from
: authenticwatches ...DONT!

: To make it one step worse for me personally,
: the watch was given to me as a graduation
: gift and I have had to hound my friend to
: make contact with them since he is the one
: that purchased it and whose house it is
: shipped to. AHHHHHHHHH!

I feel for you, since you are at the mercy of the gray market dealer. I know that you can receive a shoddy repair job even from Omega, but at least you would have had the opportunity to complain directly to the manufacturer and get them to address your situation. Since you went through a company that sold a watch that is not covered by a factory warranty in any way, shape, or form, you are at their mercy. I know I feel more strongly than most about the issue of gray market selling, but your story only adds "fuel to the fire".

If you can't get this resolved through the gray market dealer, I'd find a COMPETENT local watchmaker and let him fix the bezel. It's an easy and very inexpensive job for someone who actually knows what they are doing. In fact, it'll probably cost less than what you're paying in shipping to send the watch back to Barnum and Bailey.