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I bought my SMTPC on arrival in the USA, December 2003. Today I will be returning it to the agent I purchased it from for the seventh time. I really am quite disillusioned with the watch, yet love the style and its looks.
A brief chronology - the watch would stop whilst being worn continuously - explanation by agent = 'it needs to be wound regularly'.
This was a continuing saga for four of the returns to the agent.
Then the crown came away from the watch...returned again. As I said I'm returning it for the seventh time today, the crown again came loose as I was adjusting the time (I didn’t wear it for three days and needed to correct the time & wind manually).
The Agency I purchased it from was a web based company - Worldofwatches.com - and at the time of purchase I was unaware that their watches did not carry a serial number / and hence I could not return to Omega, but only to the agent.....
My questions are 1. What recourse do I have with the seller? 2. Is there a consumer association I can request help from? 3. On purchase of this watch, December 2003, it was not stated on the website that their products may not carry serial numbers, yet their current site does....can I claim I was sold goods under false pretenses?
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