zOwie Omega Discussion Forum

: I wonder if any "veterans" will have
: words of wisdom. I recently bought a Speedy
: Day-Date from an AD in London. Now there was
: a fleck of dirt under the sapphire crystal,
: and I was advised by the AD to send it to
: Omega's service centre in Easleigh.

: After 3 and a half weeks, my one week old
: speedy was retrurned, with four minor
: scratches on the underside at the point
: where the bracelet inserts onto the body of
: the watch. (The casing is also on
: "upsidedown" which is irritating).

: This may sound fairly petty, but it is a
: £1450.00 watch...I didn't spend that for a
: scratched case!

: Any pearls of wisdom, anyone? Also, does anyone
: know if the service centre, after repair,
: will pressure test for water resistancy to
: the desired depth?

: Thanks
: Nafees

My advice to you would be to send it back and tell them that you expect an expensive Swiss timepiece of this caliber to come back looking like the new watch it was. I had a far worse experience than you did with Omega USA in New Jersey, so I agree with Georges that Omega's service quality is in need of improvement. If you e-mail Omega Switzerland at aftersales@omega.ch detailing your complaint, they should contact your service center on your behalf. That's what they did for me to help expedite my repairs to my repairs.

The bottom line is that you shouldn't have an upside down caseback and a scratched case when you started out with a brand new watch. Furthermore, that dust particle never should have been there in the first place. If Omega realizes you aren't a pushover and will keep sending it back until they fix it right, I suspect they'll try harder to get it right so you don't keep returning the watch to them.

Good luck,
John