Re: That's discouraging John. Sorry to hear it.
: I've had an experience with Omega NJ also. My
: minute hand became detached from my Aqua
: Terra and I brought to the AD I purchased it
: from who send it to NJ. This was mid-March.
: The first 'update' was they were 'awaiting a
: parts shipment from Switzerland on April
: 20th, and would send the watch back 2 weeks
: later'. Well, mid-May comes, and it's failed
: QC testing. More parts ordered, the watch
: will be shipped mid-June. I call on 11 July
: and the watch is still failing QC testing -
: 'we'll have it ready by 20 July'. By this
: time I was, shall we say, livid, but
: helpless as I was off to Singapore for 2
: weeks of customer handholding. The Saturday
: I got back, 31 July, it was finally at the
: AD's and promptly picked up by me after
: getting into SFO that morning. Is four
: months about 'right' for a fix like this? Or
: is Omega NJ full of the type you described?
: At least the watch looks OK - no 'extra'
: polishing done. BTW, the AD is no longer
: selling Omega - poor customer service and
: too much discounting on the web.
4 months is beyond absurd. Omega USA claims that 6-8 weeks is the typical turn-around time for mechanical watch servicing, while 2 weeks is the norm for quartz models. So, to answer your question directly, you waited FAR too long for the repair work. I suspect that if your AD had sent the watch directly to Switzerland you would have had it back much quicker. One benefit in dealing with Switzerland is that you don't have to wait for parts to arrive from Switzerland!!
Some others that I know have had very good experiences with Omega USA in NJ, so I honestly believe that it all comes down to the "luck of the draw" as far as which watchmaker works on your watch. If you are lucky and get one Omega's better ones, you're in good shape. If you get the inexperienced "trainee", you're up the creek without a paddle.
