zOwie Omega Discussion Forum

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: John, thanks for the info...

: what is the best way to contact them and
: arrange for shipment?

To send the watch back directly to Omega in Switzerland, you should send it to:

OMEGA Ltd
Customer Service
Rue Staempfli 96
2500 Bienne 4
Switzerland

Phone: 032 / 343 9561
Fax: 032 / 343 9855

The watch should be sent by registered and insured mail, along with a Certificate of Registration form # CF 4455, which can be obtained at any Customs Office, to avoid difficulties upon the re-importation to the US. Make sure that the form is clearly marked "watches for repair/customs clearing by receiver in Bienne, Switzerland". You do not need to call Omega prior to shipment to inform them that the watch is coming. However, ship the watch ONLY along with a copy of your warranty card. Do not ship any original boxes or cards, since the watch will be returned to you in a different box than the one you ship it in.

If you choose to let an Omega USA authorized service center do the work, you can get a list of them by calling Omega at 1-800-766-6342. This is easier, but Omega's US service centers aren't as good as the one in Bienne. Also, if it is a 33xx based problem, I'd personally feel more confident letting Bienne work on it. The movement is very intricate and has its history of problems, so I would only want Omega's best watchmakers working on this particular movement.

It would be helpful if you could post some additional information, such as how old the watch is, when you first noticed the problem, etc. After receiving an e-mail from one of this website's administrators and in thinking it over a bit, you may simply have defective chronograph pushers. If this is the case, they would still be covered under the 2-year factory warranty. If it is a 33xx series problem, time is less critical. Until Omega actually opens up your watch and examines it, there's no way to say with absolute certainty what the exact problem is.