zOwie Omega Discussion Forum

: Hi John,

: Thanks for the note. I DID send the watch in to
: Omega and they did tell me it could not be
: replired wich for a broken pin between the
: band the base of the watch - I can not
: believe - I really thing that they just
: wanted to sell me another bracelette for
: $550. I asked them, Omega to repair this and
: not replace this - but the customer service
: rep said that the tech insisted this has to
: be done -

: Yes the watch is new and I have taken good care
: of it - it was my 40th bd present to myself
: and I hope to keep it till I die and then
: give it to the kids kind of thing..

: I do need to and will post some pictues and It
: will be very easy to see this! a picture
: says a 1000 words - I am just waiting for my
: wtach to be shipped back from Omega - maybe
: I got a bad service tech there? can you
: advise any other service / repair places?

: Thanks again!

: Ken

Hi Ken,

When you say the broken pin is between the band and the base of the watch, do you mean it is near the clasp or near where the bracelet connects to the watch case itself. In either event, pins, clasps, and springbars are all easily (and cheaply) replaceable, so I can't fathom why you would need a new bracelet. A picture is worth 1000 words, so it would help in making sure I'm not missing something.

There are two options for you. One is to have another Omega service center look at your watch and see if they can fix it. Your other option is to let an independent local watchmaker look at it. Since your watch is no longer under warranty, you can use any watchmaker of your choice to work on your watch. Just make sure he has a good reputation in working on high-end Swiss watches.

Omega USA can give you a list of all of the authorized service centers in the US if you call them at 1-800-766-6342. The California service center in Los Angeles seems to have a solid reputation on this forum. It is Walter Gooden, who you can find at the link below: