zOwie Omega Discussion Forum

: Hi,

: I have just got my Speedy Day-Date returned to
: me from the UK based service center. The
: INITIAL problem was that once I bought the
: watch, I noticed there was a fleck of dirt
: under the crystal. I returned it to Omega in
: Eastleigh, and it was returned back, 3 and a
: half weeks later, with scratches on the case
: and the bracelet, along with an upside down
: caseback.

: I sent it back after useful advice from you
: guys. I have just received it today, only to
: find there is a subtle scratch on the face
: of the watch (acutally on the face, not the
: crystal) and a mark on the bezel. Further to
: this, there are further pale flecks of dust
: on the face.

: I spoke with the customer relations officer
: (Leila Pither), who was no help. Very
: defensive and somewhat aggressive. More or
: less said that it was seen by 3 individuals
: who all said it was in A1 condition before
: it left the "workshop" and that's
: that. She didn't really care if I thought
: there was problems with the dust. If I
: wanted the bezel attended to, I have to send
: it back.

: I am both upset and disappointed at this. Is
: this how Omega treat their customers. I wish
: I had never bought the watch. I am in two
: minds about sending it to Switzerland, but
: worried it will get lost, and/or cost a
: fortune. Also, the usual carrier in the UK
: (Royal Mail) will not provide insurance for
: a watch this expensive.

: This is turning into joke and I think Omega a
: putting it on me. Just how many times do I
: have to return it to Eastleigh. I am totally
: *@£%&!off!!

: Any words of wisdom? I think Omega are just
: playing me. Please help.

: Thanks

: Nafees

I have just got off the phone to Switzerland. The advisor "advised" me to send the unit back to Eastleigh, this time addressed to Mr Christopher Monks, Customer Service Manager. Anyone got further advice, or "dealings" with Mr Monks?

Thanks again. Nafees