zOwie Omega Discussion Forum

Thanks, John. I have an issue with an Aqua Terra (which I won't get into to avoid Watch Guy's tirade) and will send to NJ for service. It that doesn't rectify issue, will send to Bienne for followup.

: Omega USA has (so far anyway) taken good care
: of me, though I have only used the newer
: Secaucus, NJ facility. I will also send them
: only the more common watches like my
: Seamasters, since the ETA-based 1120 is a
: very common movement that they are used to
: working on. My much more complex 3303 Broad
: Arrow movement will only be touched by the
: watchmakers in Bienne, because this is not
: an easy watch to service.

: It all comes down to personal preference. I
: know there are people who send all of their
: watches to Bienne, and I can understand that
: since Bienne does have Omega's top
: watchmakers. Also, the value of the Swiss
: Franc can fluctuate and result in your
: paying less for the Bienne service than you
: would in the US. You can get current Bienne
: servicing prices at the link below. Omega
: USA's estimate on your watch would be
: $275-$300 based on the latest e-mail I have
: from them.

: Keep in mind that you do get a 2-year warranty
: on any service Omega performs, so if you
: send it in to the US service center and you
: are not happy with their work, you can send
: it right back. Ditto for Omega Bienne. So,
: you really have nothing to lose except the
: time (pun intended) that you will be without
: your watch.

: Good Luck,
: John