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I have my SeMP GMT there now for repair/overhaul

In Response To: Anyone home in Bienne ? ()

And I just got another watch back from them for warranty service. Write them a letter of the problem, what you expect done, model, serial number, watch and warranty card. Send it Registered Mail. Sample of my letter:

February 26, 2008

OMEGA Ltd
Customer Service
Rue Staempfli 96
2500 Bienne 4
Switzerland
Tel. 032 / 343 9561
Fax. 032 / 343 9855

Dear Omega,

Please find enclosed my Omega Seamaster GMT model 2538.20.00, Movement Number 8010XXXX.
The purchase date was June 30, 2001. I have also included the Warranty Card.

I accidentally dropped the watch on its crown, and it is no longer operating. I understand this watch is not under warranty.
Please contact me with the cost of repairing this watch. I trust you will do the finest job of repair that can be accomplished.

Sincerely,

Keith Downing
19892 Xxxxxxxx Dr
Xxxxx Xxxxxx, CA XXXXX
USA
kddowning@roadrunner.com
(XXX) XXX-XXXX

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Anyone home in Bienne ?

Thank you for the help Gentlemen

Re: Anyone home in Bienne ?

I have my SeMP GMT there now for repair/overhaul

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0 wallclock secs ( 0.18 usr + 0.04 sys = 0.22 CPU)