Sorry to hear about your experience with Omega. Did you get the 8 digit no. on the lug verified by the Omega dealers
in switzerland. For all you know that its a fake. Best is to just send them the no. and NO watch description in an email.
The Omega dealers usually verify the authencity just with the lug no. by sending the model description if it is genuine
and you can also ask them to check their records to which country the new watch was shipped to. Maybe it is was pre-owned.

Once you hear from them ask them to forward your complain to the company. It is easier for them to pass on your concern
regarding the dealer's unprofessional behaviour. Least of which you should demand a full refund. Send your name and ph. no to
contact you.

Write to :

omega.geneve@timeflagship.com
omega.bern@swatchgroup.com
omega.zuerich@timeflagship.com

Hope this helps.

:

DEFECTIVE OMEGA SEAMASTER 300M

: It is really a very unhappy experience to have got a lemon (Ref No.
: 21230416101001) (Watch No. 90630423) from "OMEGA".

: To say the least, absolutely horrifying experience to find an
: expensive malfunctioning piece from such a reputed brand
: manufacturer,
: A Seamaster malfunctioning not decades or years or months but
: barely half an hour from the said purchase.

: The said watch was purchased from a Omega certified retailer, all
: was good untill they sold me the piece of s***, and after that
: its like "Do I know you" type of reaction on their
: faces....

: After adjusting the time on the said watch when I screwed back the
: crown I was literally horrified
: to find the hour hand rotating along with the screw-in crowns
: rotation. I hadnt noticed the malfunction when I took delivery
: of the watch as the sales guy handled it himself and packed it
: without explaining or showing me the watch. But barely half an
: hour after I left
: the boutique I noticed the imperfection in the watch and
: immidiately called up and informed the sales guy who attended to
: me.
: After accepting the faulty watch next day Instead of issuing a new
: piece the boutique and Omega have been testing my patience to
: its limit,
: its close to two months now from the original date of purchase and
: nothing seems to be moving forward. And as a mark of protest
: I've left the said watch at the boutique itself.

: It was literally a shock to find the expensive watch malfuntioning
: and I was horrified at the rather "go to the dogs"
: kind of
: Omega after sales service. Its nearly two months since a formal
: complaint now and nothing has been resolved. After neumerous
: emails
: to Omega's head office in Switzerland, the whole issue is giong
: nowhere.

: What do you think should be my next course of action.

: Thanx in advance.