zOwie Omega Discussion Forum

Actually, Omega crystals hold up extremely well. Yours is the first case I've heard of someone shattering their crystal in an apparently innocuous accident.

Like anything based on a crystaline structure, even the best watch crystal can be broken--sometimes in only takes hitting a crystal at a particular angle (like how diamonds are cut) to fracture it. Certainly any prior edge chip would weaken the structure.

Another possibility, are you SURE that you are the first person to have that watch? If it was sold, returned a few days later, and resold to you, the first owner may have caused the initial damage. Or possibly the watch was mishandled in the store prior to you taking it home.

Also, the 'prior' damage may have occured in the same incedent! It hit one part of the door that did the initial weakening chip, then hit another part that caused the critical blow.

Based on numerous reports from other owners, Omega is usually quite generous with the 'benefit of doubt' they give on the assessment between a defect and owner-inflicted damage. So I doubt that Omega is out to screw you to amuse themselves. They must have reasonable evidence that the watch was damaged as they described.