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What you are calling a "chain" is actually called a "bracelet."
If they *really* mean that someone used SuperGlue on it, then you have a screwed up watch. I doubt anyone else has that problem because gluing in the pins like that is a really stupid thing to do.
But if he meant they are just in there real tight, that is fairly normal. Modern Omega bracelets use locking collars to hold the pins in. So it take an extra hard tap to get the pin to start moving. Possibly the jeweler was being a little overcautious, not wanting the liability of damaging your watch.
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