zOwie Omega Discussion Forum

Hi everyone.

I posted on Sunday for a loose bezel and a misaligned minute hand on my Bond Chrono. See

http://chronocentric.com/forums/omega/index.cgi?read=47473

As it turned out, I had to go to AD and ask for either a new watch or a full refund. Here I narrate my experience:

Knowing that the minute hand wasn't aligned correctly, I went today (Monday) to AD to check it out. After explaining him the situation, he stated that these hands are manually putted in position, so thats why the minute hand had a tilt. I said that, talking about quality watches like Omega, these imperfections shouldn't exist. Then I asked for a new watch.

Dealer was so calm that he picked up a totally new watch with its blank warranty card, he signed the new warranty, swap papers (certificate and pictograms) with the new ones and he gave me the watch.

From my point of view, this is what I call SERVICE. Its just terrific. From the point of view of a new customer although, I don't think its such a roseate situation because AD will sell this watch like new (because he believes so). Unless he will send the watch back to Omega for repair. What do you think?

Furthermore, there was a little girl inside the shop (about 26). She gave me the impression that she lives in her own world. That we (us the customers) know nothing about watches and she knows everything. She said: "The watch is fine, we won't go to Omega and look every watch we take". Well, we won't come to you and spend our money little girl, without having done our homework first. When you will come to maturity, call me back to talk again.

My new Omega is fine and I simply love it. By the way, the picture at Omega's site, damnifies this watch. Its much more beautiful if you see it real.

Specially thanks for Chuck for his awesome recommendations. Thank you Chuck.

Regards,
Grigoris