: Stewart said: Not that I know the full details....

Let me preface this by saying that I am a watch dealer...I collect too but I know that there are some who find this incompatible so...I am a watch dealer.

I agree with Stewart but let me flesh out his "I don't know the full details..." statement. The only time I would not give a full refund if a customer had a legitimate disagreement with my description is if that customer had significantly changed the state of the goods I sold them after receiving it/them. In-other-words be very careful when you mess with a mechanical item after you buy it if you want a refund.

I am not saying that Duncan did anything which in anyway physically altered the bracelet in question. As Stewart put it, I just don't know. However, my policy regarding items I buy sight unseen (over the internet) is to contact the seller before I take any other action. If the seller is ok with me taking a closer look meaning letting me be a mechanic then OK.

Having said that I can't remember denying a refund to anybody, but I have received returned goods which were not in the same condition as when they left my hands.

I am not coming to any conclusions as to what is going on in this specific case, in fact I tend to believe the Duncan side almost completely. Just sayin'.

JohnCote