Hi John,

and thanks for the note. Just to be clear, I'm not saying that Alex deliberately sold me dud goods. It basically looked OK until I began to remove links which showed that the entire bracelet requires new spring bars and at this moment in time the bracelet is not fit for purpose. Had I worn it eventually one of these bars/pins would have failed and my NOS 11630 would have probably ended up on the floor and that would have been a far worse disaster. In this case, only by carefully removing two links has the bracelet been shown to have faults. Armed now with this new knowledge I am hoping Alex will come to a solution. I have offered the chance of a partial refund (20%), in which case I will keep the bracelet but have it properly restored so that it can actually be used. Hopefully this will prove a viable option and everyone is happy/placated.

Dunc

: Let me preface this by saying that I am a watch dealer...I collect
: too but I know that there are some who find this incompatible
: so...I am a watch dealer.

: I agree with Stewart but let me flesh out his "I don't know
: the full details..." statement. The only time I would not
: give a full refund if a customer had a legitimate disagreement
: with my description is if that customer had significantly
: changed the state of the goods I sold them after receiving
: it/them. In-other-words be very careful when you mess with a
: mechanical item after you buy it if you want a refund.

: I am not saying that Duncan did anything which in anyway physically
: altered the bracelet in question. As Stewart put it, I just
: don't know. However, my policy regarding items I buy sight
: unseen (over the internet) is to contact the seller before I
: take any other action. If the seller is ok with me taking a
: closer look meaning letting me be a mechanic then OK.

: Having said that I can't remember denying a refund to anybody, but
: I have received returned goods which were not in the same
: condition as when they left my hands.

: I am not coming to any conclusions as to what is going on in this
: specific case, in fact I tend to believe the Duncan side almost
: completely. Just sayin'.

: JohnCote