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That's wonderfull. I recently had the following exchange with Omega:
Dear Omega,
I received an Omega Seamaster Professional # 2531.80 for Christmas. It was not purchased from an Authorized dealer. I understand it is not under factory warranty. Will I be able to have it serviced or repaired by an authorized service center outside of the warranty at my expense?
Sincerely,
Keith Downing
DowningK@pacbell.net
**************
Dear Keith,
We thank you very much for your message and wish to congratulate you on your recent acquisition of an OMEGA Seamaster Chronometer watch.
In reply to your concern, we confirm that it is with pleasure that any OMEGA qualified watchmaker will repair your timepiece. If you do not mind telling us in which country you live, we shall be glad to give you the name and address of our subsidiary, distributor or Service Center. Our associates will then take care of your watch themselves or give you the name of an authorised OMEGA retailer in your area.
Awaiting your further news, we wish you a wonderful year 2000 and remain,
With our best regards
OMEGA Ltd
Catherine Dubois
Customer Service
I can't say that I have had the same wonderfull feedback from The Swatch Group (US) Inc.
Keith
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