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Co-axial technology, a bad coice after all!
Posted By: Khalid M. Nabulsi
Date: 6/21/06 15:10 GMT
I bought a brand new Constellation double eagle chronograph. The watch stopped after a couple of days and was serviced by the agent. A couple of days later the watch stopped again. The watch was then sent back to switzerland for repair. Seeing where this is a c.33xx Fredric Piguet based chronograph movement, I am not in the least surprised at the repeated failures or the lack of haste on Omega's reponse to the situation to make you whole again.
However, the fault with the watch is most likely not with the Co-Axial part of the movement, but rather the c.33xx based movement's design or a lack of quality control on either F. Piguet or Omega's part.
The c.33xx's have an abysimal reputation for durability and reliability and Omega's attempts to retrofit revised parts to address the situation have been less than effective in a number of cases, unfortunately like yours.
The watch is with them for almost three months with no resolution as to this point. I am frustrated because I spent a hefty amount on what supposed to be the best of OMEGA watches and yet have to go through this bad experience. It is not an acceptable situation that Omega seems to be willing to let it's customers hang on the line waiting months and months for resolution of such situations when their watches paid for by hard earned cash sit in a pile of parts on some watchmakers bench in Switzerland for months and months.
Omega should offer you a complete and total refund, or a replacement with a completely brand new and tested watch of the identical model which you purchased with a new, full and complete warrantee from the date of your receipt.
Frankly, I'd recommend a cash refund and not buying anything with a c.33xx movement in it. But that's just me.
so next time if you are planninmg to go for that dont think twice, but trice since you might go through the same experience. If it says c.33xx on the box, leave it on the dealer's shelf and move on. That's my advice...
For the records, I bought the watch 6 months ago, stayed with me for three weeks only and the rest it was with the agent and the service center in switzerland. Does any one have an idea how to pressure the Company to reimbuse me for the price of the watch. Here is a link to Omega's Customer Service - Contact Us page. I'd send them a very direct and pointy letter telling them that you are sick of waiting for their hangar queen of a watch, and you would like a full and complete refund so you may purchase a watch that won't be spending all but three weeks of it's first six months of life on a watchmakers repair bench.
If that doesn't work, I'd recommend searching for the name/email address of the President of Omega and Swatch Group and send them a letter detailing your displeasure at the reliability of their watches. That should provoke some action.
Regards I don't envy you. However, it is widely known fact that the c.33xx is a troubled movement. Like Global Thermonuclear War... The only winning move with the c.33xx is not to play Omega's game.
-- Chuck |
