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Ok, yes the "glue" they refer is probably a substance like locktight, which is readily available at any home improvement store for about $2.00 or so. I suggest you pick up a tube and fix it yourself. There is no magic potion that keeps screws in place, how else do you think other brands manage to keep their screw pins in place? Everyone uses the same stuff on watches from $2,000 to $200,000. Its likely that when yours was assembled, not enough was used to accomplish the task. When you produce thousands of something, this will happen.
: Has anyone else had problems with their watch clasp falling apart
: because the screw that prevents the clasp from sliding all the
: way open has fallen out?
I have been on various forums including this one for 5 years now and have never heard of a single complaint about this issue.
: I am extremely dissatisfied with Omega right now.
And you have every right to be and sounds like you are getting hosed by the dealer. This should not be more than a $20 fix, if that much, and once fixed, it should never come out again. As a side question, how has the watch performed?
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