zOwie Omega Discussion Forum

: If I were in your situation, I (like you) would
: be extremely pissed off.....

: I don't know Omega policy on these situations,
: but if it were possible, I'd demand a brand
: new watch. It that can't be done, then I'd
: demand a refund and go and purchase the
: watch elsewhere...... You've already given
: them enough chances to set things straight.

: Just my thoughts.

Another thing you can do is just say "Keep that one and give me another one". It is brand new abd you can sell that one when it comes back as new. Let them make the arrangements with Omega about warranty etc. That way, they work out the warranty and they still get a new watch at the end, not the best for them, but a better solution for you.