zOwie Omega Discussion Forum

(Also posted in reply to the same post on TZ\Omega)

I bought a new SMP chronometer a couple of months ago, and was a bit disappointed to find that it consistently lost 4 seconds per day, irrespective of positioning. Also, like your's, the date change was off, happening at about 7 minutes to midnight every night.

I emailed Omega in Switzerland about it, and a representative of their service dept said that while -4/day was within COSC spec, Omega themselves would be unhappy with an SMP that ran outside 0 to +2/day, especially one that ran slow, and that I should contact their service dept in the UK to have it corrected.

I gave them a call, and they agreed. They said that if I shipped it to them, they could do the work, re-seal the watch for water resistence and turn it around in ten days. Which they did. And now I'm absolutely delighted with it. In the two weeks since I got it back, it has gained just one second, and it's now changing date just after midnight. It was returned to me with a very contrite letter from the head of Omega's UK service team, "hoping that [my] confidence in Omega had been restored".

The point I'm trying to make is that Omega will bend over backwards to make things right if you're unhappy for any reason. In my case they could have quite easily said, "It's within spec, get lost", but they didn't. I got the impression that if I wasn't happy -- they weren't happy.

So my advice is simple. Drop them a line. And let us know how you get on.

HTH.

Glenn