: I understand that to you and your helper, it's just an old watch.
: Whether they all look alike to you, or they are just another
: fee, I don't know. But to me, it's not just an old watch. It's
: my old watch.

: I came to you because I needed my watch serviced, and was told you
: did a good job. And you did. But I also asked you not to polish
: my watch. I told you just clean, oil and timing, but no
: polishing the case. You told me "no problem." You
: wrote it on the ticket.

: When I picked up the watch, your helper proudly told me all the
: work done, including polishing the case. I tried to explain to
: your helper why I didn't want the case polished, and your helper
: informed me that my concerns were silly. It was just an old
: watch, and it certainly looked better to him.

: I don't care whether it looked better to him. I don't care whether
: it looks better to you either. This was my watch. You don't get
: a vote. You have caused damage to this old watch, and yet you
: seem incapable of either grasping this fact or caring. Your
: explanation, that if I want a brushed finish, you can fix it
: with another wheel, isn't the point. And no, it won't "fix
: it."

: I told you not to polish the case. You did it anyway. And you don't
: have the slightest clue why any of this is a problem. I will not
: be back. I will tell others not to go to you. You should not be
: allowed anywhere near an old watch ever again.

What an absolute nightmare, that's unbelievable! What's the watch? Presumably the very least they can do is pay for someone else to rebrush it properly?