I hope that you cna get it resolved somehow.

: I understand that to you and your helper, it's just an old watch.
: Whether they all look alike to you, or they are just another
: fee, I don't know. But to me, it's not just an old watch. It's
: my old watch.

: I came to you because I needed my watch serviced, and was told you
: did a good job. And you did. But I also asked you not to polish
: my watch. I told you just clean, oil and timing, but no
: polishing the case. You told me "no problem." You
: wrote it on the ticket.

: When I picked up the watch, your helper proudly told me all the
: work done, including polishing the case. I tried to explain to
: your helper why I didn't want the case polished, and your helper
: informed me that my concerns were silly. It was just an old
: watch, and it certainly looked better to him.

: I don't care whether it looked better to him. I don't care whether
: it looks better to you either. This was my watch. You don't get
: a vote. You have caused damage to this old watch, and yet you
: seem incapable of either grasping this fact or caring. Your
: explanation, that if I want a brushed finish, you can fix it
: with another wheel, isn't the point. And no, it won't "fix
: it."

: I told you not to polish the case. You did it anyway. And you don't
: have the slightest clue why any of this is a problem. I will not
: be back. I will tell others not to go to you. You should not be
: allowed anywhere near an old watch ever again.