zOwie Omega Discussion Forum

1)Seeing where this is a c.33xx Fredric Piguet based chronograph movement, I am not in the least surprised at the repeated failures or the
lack of haste on Omega's reponse to the
situation to make you whole again.
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Me too but this is what happens when a prestigious firms becomes an assembleur and lacks the quality control it used to have in the past. At least Rolex took in consideration the problems on their early daytos with the 4130 and eliminated them definitively

2)However, the fault with the watch is most
likely not with the Co-Axial part of the
movement, but rather the c.33xx based
movement's design or a lack of quality
control on either F. Piguet or Omega's part.
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As you described it before it was mainly a teething problem but seeing how problems are repetitive, I would think it is both the design and the lack of quality control

3)The c.33xx's have an abysimal reputation for
durability and reliability and Omega's
attempts to retrofit revised parts to
address the situation have been less than
effective in a number of cases,unfortunately like yours.
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The 33xx was never a heavy duty chrono calibre and it is not something to wear under rough use also the management of the Omega technical department didn't take those problems seriously enough to solve them definitively.

4)It is not an acceptable situation that Omega seems to be willing to let it's customers hang on the line waiting months and months for
resolution of such situations when their
watches paid for by hard earned cash sit in
a pile of parts on some watchmakers bench in
Switzerland for months and months.
Omega should offer you a complete and total
refund, or a replacement with a completely
brand new and tested watch of the identical
model which you purchased with a new, full
and complete warrantee from the date of your
receipt.
Frankly, I'd recommend a cash refund and not
buying anything with a c.33xx movement in
it. But that's just me.
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Omega is managed by people believing in marketing hype rather than by a true customer service. The restorations and service on watches are sometimes done on a such amateurish way that there is enough to be angry and sad at the same time.Omega customer service is not what it used to be. Hayek didn't manage Omega in the best way. Avoiding the 33x is the solution I agree.

5)If it says c.33xx on the box, leave it on the
dealer's shelf and move on. That's my
advice...
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The truth couldn't be told better and I do agree with you

6)Here is a link to Omega's Customer
Service - Contact Us page. I'd send them
a very direct and pointy letter telling them
that you are sick of waiting for their
hangar queen of a watch, and you would like
a full and complete refund so you may
purchase a watch that won't be spending all
but three weeks of it's first six months of
life on a watchmakers repair bench.If that doesn't work, I'd recommend searching
for the name/email address of the President
of Omega and Swatch Group and send them a
letter detailing your displeasure at the
reliability of their watches. That should
provoke some action.
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I agree it is scandalous that nothing has been done to fix the watch. The Omega president is Stefen Uhrquart

7)I don't envy you. However, it is widely known fact that the c.33xx is a troubled movement. Like Global Thermonuclear War... The only winning move with the c.33xx is not to play Omega's game.
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I couldn't agree more with that statement ;)

regards and have a nice day

georges