Quite different....
My first new from a dealer piece of theirs, an Explorer, had material under the crystal and a dial with a poor lume application. Took it back to my dealer who sent it to Rolex and they replaced the dial but ruined the watch in the process, sent a letter to Rolex Geneve who forwarded it to Rolex NY US and the service manager Gregory Kraff called me, they agreed to service the piece again and would pay my costs for shipping....well they serviced it but this time they again left material on the dial and also they over polished the case...and they never bothered to refund my shipping.
I figured it was a fluke because of all the pro Rolex propoganda I read on various forums and decided to give them another go....sold the Explorer for a pretty good loss considering age and condition and picked up a new Submariner from another dealer for a measely 5% discount...came to notice later on this one that one of the links was over polished, as was one of the lugs, and the clasp was put together ever so incorrectly...nothing major but still for a watch costing 4.5K and with their marketing it isn't what one expects....wrote Rolex NY direct this time expressing my frustration. Gregory Kraff wrote back again saying that it was too bad that I wasn't happy with their product, I should have been more discerning at the time of purchase, and that these flaws were common, normal, and to be expected in Rolex...his suggestion was to be more careful when buying....
I have heard of others having awful and or rude treatment from Rolex NY...wheras with Omega their vintage service in bienne will actually work on a piece wheras Rolex tells you to buy new if it is too old...and with Omega you always have the option of email contact and or Bienne, with Rolex you get one of the three US dealers or the highway.
I've owned three Rolex pieces and I'll be hard pressed to ever buy another.
