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Opened July 1999, zOwie is the Internet's first and longest running discussion forum dedicated to Omega brand watches.

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Re: Authorised internet dealer query, and engravin

Ah, I see. Thanks for the help - I'm going to go and put a deposit on a watch at my local authorised dealer today, as I was originally planning to do.
Thanks for the advice.

: There is no leeway here. They are either
: totally factory authorized, or they are gray
: market. Some gray market dealers are fine,
: reputable businesses while others are really
: bad to do business with. But that's true of
: authorized dealers, too. The big difference
: is Omega and the other Authorized Dealers
: will stand behind their product if the
: Authorized Dealer you originally purchased
: from doesn't do you right.

: I have guided several people though situations
: where Omega USA had to interviene on a
: customer's behalf where an Authorized Dealer
: wasn't doing the customer right.

: But with gray market dealers, you are TOTALLY
: on your own if there is a problem with the
: purchase or their local store warranty. You
: have NO Omega factory warranty and no
: recourse to have Omega interviene. Since
: gray market dealers have no business
: contracts or obligations to Omega, Omega has
: no way to pressure them!

: No, most gray market dealers do deliver with
: serial numbers. Only a small portion do not.

: The biggest problem is what I stated above
: about you being S.O.L. if they won't do you
: right over a problem during or after the
: sale.

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