zOwie Omega Discussion Forum

: Does anyone have specific information
: concerning authenticwatches.com?

Last week I received my 2531.80.00 W/ Serial number intact from authenticwatches.com. My watch was delivered within 17 hours of my order with their free overnight shipping, and that was California to Georgia. If you place your order over the internet, they call you and verify all information over the phone to double check for accuracy. Watch arrived exactly as advertised, perfectly packaged with all boxes, manuals materials and paperwork.

I did a search on the internet and couldn't find any personal gripes or complaints about them. BBB online lists them as having no unaddressed or unsolved customer issues. Ebay has them for over 900 positive fb with only 1 negative since Dec 2000.

I called and pestered them several times with questions before my purchase and spoke with a very helpful and friendly customer service rep named Eileen. She answered all my questions patiently and to my satisfaction. (And when I am shelling out over $1K for a watch, I can be a PITA!)

When I asked why their watches were less than retail, they explained a bit about the grey market system and how the warranty was only valid through them, but said they include 3 years free and option for $69 to add 2 additional years for a total of five.

I'm not saying they are perfect, but if the jewelry stores had tried that hard to get my business, they probably would have made the sale despite the increased cost rather than losing the sale to authenticwatches.com.