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Out Saturday wearing my usual Saturday (think not so elegant)clothes with three kids and wife at the Mall. Happen to see a location of a national chain of stores that are authorised Omega dealers.
I needed to have my new watch sized, so I went in and asked them to do it, making it clear I would pay for the service.
First they asked me if I bought it there. Then they asked if I bought it at another location of their chain. When I said no and no, it was as if I was a piece of dirt. They did it, and they took my $15, but man were they surly about it. I even tried to chat them up about the new Olympic watches, but no luck.
I don't get it. I am in sales, and I go out of my way to help out potential clients wherever I can. My feeling is that I want them to have good thoughts about me NOW, so when their need comes up or a competitor contract runs out, they have already had a positive experience with me.
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