In May of this year I purchased an Omega Speedmaster Automatic in Germany and brought it back to the states. I took the watch to a reputable dealer and requested that they engrave my name on the back of the watch. Well, I got it back and the serial number was missing. When confronted, the jeweler stated that the engraving machine broke during the process and it skipped across the back, scratching the case. They had buffed out the scratches so well that they also buffed out the serial numbers. At least the jeweler stated that they would pay to get it fixed.
In June I emailed Omega and asked them what to do. A day later I received an email that told me the only way to get the serial number re-engraved was to send the watch back to Omega in Switzerland. It was in the next days mail.
A few days later I received an email stating that they had the watch. A little bit after that they told me they would re-engrave the back AND replace the crystal. (When I got the watch back from the jeweler I had noticed a real small scratch that was not there before but I did not say anything to them or Omega).
Approx. 1 month later (today as a matter of fact) I got the watch back. Its in perfect condition and they even replaced the movement (I dont know why) according to the worksheet they sent with it. Best of all, THERE WAS NO COST.
I have never bought a nice watch before and am amazed at the quality of service that Omega provided. If I can ever save up enough money for a nice watch for my wife, it will also be an Omega.
I am writing this on a few Omega based web boards because of my enthusiasm with them. I have not been asked, nor did I solicit, this recommendation.
T.E. Allen
t.e.allen@gte.net
