zOwie Omega Discussion Forum

It befuddles me how the watch industry can get away with such measly warranties. In all other luxury product markets, warranties are becoming increasingly generous.

I do a lot of flyfishing. The trend w/ flyfishing equip, which is expensive, is to offer an unlimited lifetime warranty (read "unlimited"--can run over gear with car and get replaced no questions asked). In the auto industry, warranty periods and scopes of coverage are ever-increasing with some out to 10 yrs and 100,000 miles.

If Omega offered a 10 year warranty -- unprecedented in the industry -- it would have so many takers, it couldn't make watches fast enough. Unfortunately, it seems none of the mfgrs are willing to put their money where there mouth is. Omega touts its quality and technology, but isn't willing to back it up.

: Your tale is another case where Omega's much
: touted International Warranty was of no
: value to the consumer.

: As you pointed out, while Omega WOULD have
: serviced your watch free, they didn't
: because you -- like most everyone on the
: planet -- do not carry their proof of
: purchase and warranty for every item they
: own with them when they travel.

: As I keep saying, companies like Omega need
: more than just nice sounding but hollow
: benefits like 'International Warranty' to
: support their customers who have done the
: 'right thing' by buying from authorized
: dealers.