zOwie Omega Discussion Forum

Well I finally got a chance to put the much vaunted Omega service to the test recently when my 3 month old Seamaster Pro Choronograph completely died.

I took the watch back and explained that upon pressing the button to start the choronograph the button clicked firmly in as it usually did. The seconds hand started to tick round as per normal. However when I pressed the button to stop the choronograph, the button clicked in, but the chorono didn`t stop, it kept going. Neither of the two buttons would then do anything, pressing them now would produce no results (no click either, they just slid in and out)

The other problem was that I was in UK at the time (I live in Japan) and was due to be there for another couple of months. My warrenty card was back in Japan, and naturally, Omega would not fix the watch for free without the card. They did offer to fix the watch however, bill me for the repair, then once I got back to Japan, I could fax them a copy of my warrenty card and they would credit me back the charges. They gave me the location a dealer local to me and said if I went in and dropped off the watch, they would take of everything. I called to dealer, and they called Omega to confirm everything would be OK (which it was) but in the end I bit the bullet and just waited until returning to Japan to get the watch repaired at the dealer where I purcharsed the watch.

All in all they were very speedy, it took around 13 days or so from leaving the watch at the store till I was called saying that it had come back in. I got a full list of what had failed and what had been fixed. I checked the watch completly for anything that might have happend while having it fixed, and it was perfect.

All in all pretty painless!

..although the feeling in your stomach when you realise your pride and joy is dead is not nice...

al