zOwie Omega Discussion Forum

My Bond auto was one of the most perfect man made objects I have ever owned. Virtually flawless with the naked eye. Then, 5 months after getting it the bezel spring broke allowing the bezel to rotate clockwise.

Now, my nightmare with Omega service here in the USA begins. Womble Watch Works in Atanta replaced the spring but marred the watch. I had to fight Omega Lancaster to repair Wombles careless handling. They fixed the marks Womble left on it but gouged the watch lugs with the band pins. I send it back and they now put rub marks on the satin flats of the watch and attempted to touch up the marks put the band. Now, my SMP looks like a retouched hack job. I'm going to send it back for the third time and want a refund.

In the end, the watch as it came from Switzerland was excellent. The customer service in the US is lousy ......... repair techs that are hacks and management that is rude and inconsiderate with regard to MY PROPERTY. Contacts in Bienne that won't take charge and make the situation right requiring me to send the watch back to the hacks in Lancaster. Not the kind of treatment one expects with any product let alone a $1800 watch.

I've posted many times relating this story and hope to finally have something good to write about my experience. Will I buy another Omega? NO. Will I keep my other Omegas? Yes, but probably won't wear them ever again.

I've read on another post that Omega is closing the Lancaster repair facility. If this is true, I wonder if Omega is finally taking charge of the situation.

jc