zOwie Omega Discussion Forum

: Thanks, John...very helpful as usual

: Well, I went back to the store today, before
: reading this.

: I was greeted by the saleswoman. I gave her the
: whole story also telling her that I was
: about to have it appraised for insurance
: purposes when I noticed the wrong number on
: the card, etc.and showed her the wrong
: chrono card and the outer box with ripped
: off sticker. She went to the manager. The
: manager sent her back over to tell me the
: number on the card is really no big deal, it
: isn't used for anything anyway, as it is not
: on the warranty card. She also said that
: they (Jared) could get me the appraisal
: done, with the cards I had there. I told her
: this was unacceptable, she was missing the
: point. I paid for and want a complete,
: matching set. The manager then came over
: (with a bit of an attitude) and wrote the
: serial numbers down and said she would have
: someone get back to me today after 2, when
: the "person that deals with
: Omega's" comes in. When I asked about
: the torn off sticker on the outer box, she
: said, "that is a Jared SKU sticker,
: nothing more. I told her she was mistaken
: and that the sticker comes from the
: distributor, it is not an in-house Jared
: sticker. She then just walked away and said
: someone would call me later about the chrono
: card.

: I did not know an AD could request a
: replacement card from Omega. Is this a
: common thing? If they will do that, I would
: be happy to have it over with. If they do
: not offer to do it or tell me they can't get
: one, do I have recourse to demand my money
: back at that point?

: I learned 1 thing for sure in this fiasco, if
: it doesn't feel right from the beginning,
: don't go through with it. I could tell right
: away when I was buying this watch that I
: knew more about it than the employees there.
: I had to explain to them how to tell the
: difference between an auto and a quartz...

I suspected that they would give you that "it's no big deal" attitude, which is extremely rude considering how much you just shelled out for the watch. Furthermore, it was their error, not yours, so you have every right to expect them to behave as any professional AD should. Given the watch's age, I doubt you can expect a refund or exchange unless you threaten to go to Omega directly. If all it takes is a new box and card to make you happy, Jared can certainly absorb the cost of obtaining these from Omega for you.