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: Then any (world-wide) authorized Omega dealer could look up
: via a dealer-code the current warranty status of the
Systematized mediocre service is much easier to deliver than true superior customer service.
I too often see executives discounting the importance of smaller groups of customers (how many Omega owners really do have their watch break in warranty while outside their home country?) instead stepping up to the bar and offering a truly superior customer service.
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